At DecStoreWorld, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please review our Returns & Refunds policy below.
1. Return Eligibility
You may return most new, unused items within 30 days of delivery for a full refund or exchange. To be eligible for a return, items must be:
- In their original condition
- Unopened and unused (if applicable)
- Returned with all original packaging and accessories
2. Non-Returnable Items
Certain items are non-returnable, including:
- Customized or personalized products
- Items marked as final sale
- Gift cards
3. Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [insert email address] or [insert phone number] to request a return authorization.
- Provide your order number and reason for the return.
- Once approved, we will provide you with instructions on how to return the item.
4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item received, defective product). We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
5. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days, and a credit will be applied to your original payment method.
6. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will provide instructions for returning the item and will cover the return shipping costs.
8. Contact Us
If you have any questions about our Returns & Refunds policy, please contact us